Privacy Policy 

Last updated: June 22, 2023 

DO NOT USE THE SERVICES TO COMMUNICATE OR MANAGE MEDICAL EMERGENCIES. IF YOU THINK YOU OR SOMEONE YOU KNOW ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR SEEK OTHER APPROPRIATE MEDICAL ASSISTANCE. 

Welcome to Ōmcare. Ōmcare Inc. (“Ōmcare”, “we”, “us”, “our”, or the “Company”) offers the Ōmcare Home Health Hub®, our proprietary on-time medication dispensation device and software platform, and the Ōmcare mobile application, available via the Apple Store and Google Play, as well as information about our innovative solutions via our website located at omcare.com (collectively, the “Services”).   

We understand the importance of your privacy and we take our responsibility to protect it seriously. This Privacy Policy (the “Policy”) describes the types of information we collect from you through your access and use of the Services, when you interact with us, or communicate with us, how we share the information, and certain rights and options you have regarding your information. Use of the Services are also subject to our Terms of Service.  

If you are a patient who uses our Ōmcare Home Health Hub® device (“Device”) or accesses the Ōmcare Home Health Hub® software-as-a-service application or mobile application (“Platform”), please note that we act as a business associate to our organizational customers who are healthcare providers or health plans. The protected health information we collect about you on their behalf is governed by their privacy policies and notices. Please contact your healthcare provider or health plan to learn more about how they collect, process, use, and disclose your protected health information.  

By providing us with personal information or otherwise accessing or using the Services, including our applications, websites, widgets, or chat features, you expressly consent to the information-handling practices described in this Policy. If you do not agree with this Policy, please do not use the Services or provide us with your information.   

Important Information About This Policy 

While we always aim to provide complete and transparent information about how we process your personal information, we reserve the right to amend or update this Policy from time to time or to create additional policies in order to accurately reflect changed circumstances or new legal requirements.  As a result, it is important that you read this Policy closely so that you are fully aware of how and why we are using your personal information.  

To assist us in ensuring that we can provide the most accurate information possible, we ask that you check this Policy for updates. We also ask that where we have an ongoing relationship with you and any of the data you have provided becomes no longer accurate that you keep us informed of this so we can amend our records accordingly.  By providing us with personal information or using our website, you expressly consent to the information-handling practices described in this Policy.  If you do not agree with this Policy, please do not use our Services or provide us with your information. 

Information We May Collect or Receive About You 

A. Personal Information 

For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual or household. In some cases, the information describe in this section may be protected health information that we have collected and are processing on behalf of a healthcare provider or health plan. If you are a patient using our Services, please contact your healthcare provider or health plan to learn more about how they collect, process, use, and disclose your protected health information.   

The types of personal information we collect includes the following categories. 

  • Contact information – first name, last name, email address (personal or business), mailing address (personal or business), billing address (personal or business), telephone number (personal or business), and employer and employment details. If you are a  
  • Account information – if you register to use our Services, your username, account password, account number, and other information that we may request or that you may provide relating to your account.  
  • Demographic information – if you register to use our Services, certain demographic data, such as your date of birth, gender, and ethnicity.  
  • Care-related information – if you register to use our Services as a patient receiving care, we may collect certain user content that enables us to make features of the Services available to you, such as a list of prescribed drugs and over-the-counter drugs, where you fill them, when you schedule to take them, if/when you take them and if/when they may need to be refilled, a list of medical conditions that physicians have diagnosed, self-assessment data (such as information you self-report about how you feel), insurance data (such as your insurance carrier, insurance plan, member ID, group ID, health plan ID).  
  • Biometric information – if you are a patient/owner, we may collect a scan of your face geometry, voiceprint, or similar biometric information that is used to perform the Services.  
  • Transactional information – details about your, or your company’s, transactions with us, including method of payment, payments received, payment details, transaction history, and other information relating to the services purchased by you or your company. 
  • Financial information – if you are required to pay for use of our Services, your payment card and billing information. Note, however, that we use a third-party processor to collect and process this information, as described in more detail below. 
  • Marketing information – details regarding informational and promotional materials you may have requested or received from us, the services in which you are interested, your receipt of promotional communications, and information on your marketing or communication preferences. 
  • In-app communication information – copies of communications and inquiries you transmit or submit via our Platform to other users, including through email, telephone call, video call, chat, and similar features available in our Services.  
  • Customer support information – details of any communications or inquiries you submit to us, including technical or customer support requests, through email, calls, our software applications, or other features available in our Services.  
  • Job applicant information – If you are a job applicant, we may also collect information about you that you submit to us via a third-party platform (e.g., LinkedIn) in response to our job posting. In addition to your contact information, we may collect your education and previous employment information, as well as any resumes, cover letters, or other relevant documents, in connection with your application. Please review the section below titled, “Information from Social Media,” to learn more about the information that may be collected by and disclosed to us from LinkedIn. 
  • Device and usage information – details regarding how and when you use our Services, including the device used to connect to our Services, your IP address and device identifier, the frequency and duration of your usage, the pages you view, what websites or search terms referred you to our Services, and information about your interaction with our Services. 

We collect this information when you access, use, or navigate our Services, fill in forms on our Services, request information via our Services, communicate with us (including by phone, email, chat, or otherwise), interact with any chatbot or similar features available in our Services, visit or engage with our social media pages, participate in surveys or sponsored activities, or otherwise provide us with personal information. 

Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.” 

B. Automatically Collected Usage and Device Information 

Like most website and mobile application operators, we use various technologies to automatically collect the following types of information about you: 

  • Cookies.  Cookies are small text files that a website transfers to a visitor’s device for recordkeeping purposes.  We use cookies to personalize visitors’ experiences on our Services, provide content that we believe may be of interest, track visitor trends and patterns, engage in marketing and advertising, and otherwise analyze our Services traffic.   For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.  Please note that if cookies are disabled, you may not be able to enjoy certain features of our Services. 
  • Log Files and Device Identifiers.  We use log files to track actions occurring on the website and mobile application and collect data about visitors, including IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and device identifiers. 
  • Web beacons and other technologies.  Our Services may use other tracking tools, including web beacons (also known as clear gifs, pixel tags, and single-pixel gifs), which are small electronic images embedded in content and email messages that are not ordinarily visible to users.  Web beacons allow us to track pages and content accessed and viewed by users, as well as to monitor email readership. 
  • ​​​Analytics.  Our Services may also use third-party analytics tools, such as Google Analytics.  You can find more information about how data is collected and processed in connection with the Google Analytics service here.  You can also read Google’s privacy policy here. 

The information collected through these technologies may be combined with personal information. We may share information about your use of our Services with our advertising and analytics partners, who may combine it with other information that you previously provided to them. 

C. Information from Other Sources 

We may obtain both personal and non-personal information about you from affiliates, business partners, vendors, contractors, suppliers, and other third parties and add it to other information we have collected. For example, if you are a patient that has registered to use our Services, we may receive information about you from your healthcare provider. We, and the third parties we engage, may combine information we collect from you over time, and across the Services, with information obtained from other sources.  This helps us improve the information’s overall accuracy and completeness, and also helps us better tailor our interactions with you. 

D. Information from Social Media 

If you interact with us on any social media platform: (i) depending on your social media privacy settings, the personal information that you submit on the social media platform may be read, collected, or used by us as described in this Policy, and (ii) where we respond to any interaction with you on social media, your account name/handle may be viewable by any and all members or users of our social media accounts.  Social media platforms operate independently from us and we are not responsible for the personal information that you choose to submit or link on any social media platform.  We encourage you to review the privacy policies and settings of any social media platform with which you interact to help you understand their privacy practices. 

How We Use Your Information 

We (or the service providers acting on our behalf) use the personal information identified above for the following purposes:  

  • Negotiating, entering into, and managing our business relationship and agreements with our organizational partners and customers, including providing our products and services to and processing payments from our organizational partners and customers.   
  • Making our Services available to those patients, caregivers, and other users who are invited to use the Services by their healthcare provider, health plan, pharmacy, or friend or family member.  
  • Providing and optimizing your experience on our Services and ensuring that our content is presented to you in the most effective manner.  
  • Performing that portion of the Services that is intended to collect data that is used by a healthcare provider or health plan to assist with a patient’s medical or health care.  
  • Communicating with you and responding to your inquiries and communicating regarding our services, our agreements with you or your company, and other issues. 
  • Sending you promotional or informational communications and solicitations, tracking your marketing preferences, and for our internal marketing purposes. 
  • Managing customer service issues, including issues relating to the performance of our Services and customer feedback. 
  • Developing, updating, and improving our services, customer service, and customer experience, and otherwise improving our knowledge and insights regarding users.  
  • If you are a job applicant, to process your application, including set up interviews and communicate with you regarding your application.  
  • Preventing and detecting fraud, financial crime, hacking activities, security breaches, and other unlawful activities in connection with the Services or the purchase or use of our Services. 
  • Enforcing our agreements with you or our organizational partners and customers, complying with our legal or regulatory obligations, and defending or advancing legal claims. 
  • Notifying you about changes to our Services, our Terms of Service, or material changes to this Policy. 
  • Providing you with surveys or otherwise soliciting feedback from you. 
  • Performing other functions as otherwise described to you at the time of collection or to which you otherwise consent.

For more information about your options relating to your personal information and your communication preferences, see “Your Choices About Collection and Use of Your Information” below. 

Our Marketing Efforts 

We may send you direct marketing communications from time to time including news, updates, offers, and other announcements relating to our services and business. We will only send marketing messages where the law allows us to do so and, in the event that you no longer wish to receive marketing communications from us, then you can always unsubscribe using the option provided in the communication you have received (e.g., in the footer of the email) or by contacting us using the information below. 

Disclosure of Your Information 

When the information we collect is aggregated, anonymized, or otherwise does not identify you, it is no longer considered “personal information.” We may use such information for any purpose or disclose it to third parties, to the extent permitted by applicable law. 

We may disclose your personal information to the following types of third parties:  

  • Business partners and third-party vendors necessary for the performance of any contract we enter into with you. For example, our IT providers, secure payment processing providers for the Services, customer contact center services, insurance providers. 
  • Service providers we use to facilitate our business operations and administer our Services. These third parties have access to your personal information only to perform specific tasks on our behalf. For example, our service providers include (i) IT and system administration providers, (ii) data storage providers, and (iii) vendors to facilitate payments and payment processing. 
  • If you are using our Services as a patient, your healthcare provider or health plan and their personnel, staff, and third-party service providers.  
  • If you authorize users to interact with the Services in the caregiving role, including those in your family or those in your long-term care facility, we will disclose your personal information to such caregivers in order to facilitate contact between you and the caregivers and to ensure your continued access to the Services. You can revoke this access at any time.  
  • If you have been authorized by a patient-user to interact with the Services in the caregiving role, we will disclose your personal information to such patient-user, as well as their healthcare provider or health plan.  
  • Marketing and advertising vendors that may assist with lead generation, hosting information relating to customers and business partners and potential customers or business partners, marketing automation, advertisement placement and targeting, and marketing campaigns and communications. 
  • Analytics vendors in order to understand our Services traffic and usage patterns, optimize our Services, and identify potential new customers or users. 
  • Regulatory and governmental authorities, law enforcement agencies, and courts, as necessary to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights. 
  • Our professional advisors, such as lawyers, accountants, and other similar advisors.  
  • If you are a job applicant, our Human Resources vendors, service providers, personnel and staff.  
  • Buyers or other successors prior to or in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, where the information is among the assets being transferred. 
  • Other parties for any purpose we disclose at the time you provide the information. 

Protection of Personal Information 

We use appropriate administrative, technical, and physical measures to protect your personal information from loss, theft, and unauthorized use, disclosure, or modification.  Please be aware that no data transmission over the Internet is 100% secure.  While we strive to protect your personal information, we cannot ensure or warranty the security of any information you transmit to us and you do so at your own risk. 

Your Choices About Collection and Use of Your Information 

We respect your right to make choices about the ways we collect, use, and disclose your information.  We try to offer you meaningful choices regarding your personal information.  Some choices you have regarding personal information include the following. 

  • Marketing Emails – As required by applicable laws, you can opt-out of receiving promotional emails from us by clicking the “opt out,” “unsubscribe,” or similar link in any such promotional emails and following the instructions provided.  
  • Cookies – Depending on your browser or device, you may have the option to set the browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies.  Each browser and device are different, so we recommend you evaluate the tools and settings available in your browser or device, as well as any available instructions for the same.  Please note that if you disable or delete cookies, you may not be able to access or use certain features of the Services. 
  • Google Analytics – As discussed above, we use Google Analytics in connection with the Services.  If you would like to refrain from having your data collected by Google Analytics, Google has developed an opt-out browser that you can use.  You can find more information on how Google uses information it collects here. 
  • Declining to Provide Information – You can choose not to provide us with information we may request through our Services, but that may result in you being unable to use certain features of our Services, request information about our services, or initiate other transactions with us.  
  • Do Not Track Mechanisms – Please note that our Services do not honor “Do Not Track” signals, and such signals will not impact the operation of the Services.   

In addition to the above, you may contact us using the details provided at the end of this Policy with any questions about the choices relating to your personal information. 

Rights Afforded to California Residents 

California Civil Code § 1798.83 (California’s Shine the Light Act) further permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their direct marketing purposes. Please tell us your preference by contacting us at the contact information below.  

Links to Third-Party Websites 

Our Services may contain links to third-party websites or platforms (e.g., social media sites). Such websites have separate privacy policies that you should review. We cannot take responsibility for the content of linked websites or those companies’ data-handling practices. 

Children’s Privacy 

Our Services are a general audience website and is not directed at children under the age of 13. Accordingly, we do not knowingly collect personal information from children under age 13 through the Services.  Should we discover that a child under age 13 provided us with personal information, we will use that information only to inform the child that we must have parental consent before receiving such information.   

International Transfers 

Ōmcare is headquartered in the United States and, as a result, the information you provide to us may reside on servers or workstations located the United States.  You understand and consent that information you provide may be transferred to the United States.  You also understand that the data protection laws in the United States may be different from those of the country where you reside.  When we transfer personal information to the United States, we will implement appropriate and suitable safeguards to protect such information as may be required by applicable data protection laws. 

Changes to this Policy 

Please note that we may change this Policy from time to time. If there are changes to our Policy, we will post them here and update the “Last Updated” date at the top of this document. Continued use of this Services after any changes is deemed to be acceptance of those changes. Accordingly, we encourage you to check the Policy periodically for updates. 

How to Contact Us 

For questions or more information about our privacy practices, or to raise any challenges or concerns, please contact us by e-mail at support@omcare.com or by using the contact information provided below: 

Omcare Inc.  

Phone: 952-456-6848 

Email: support@omcare.com